ServiceNow

#What Opriven does with ServiceNow

• Read ITSM incidents and their history
• Read change records to correlate a change with an outage
• Query the CMDB for service ownership and dependencies
• Pull prior tickets describing the same symptom

#Connecting ServiceNow

1. Open Integrations in the Opriven dashboard

   Go to Integrations in the Opriven dashboard and find ServiceNow.

2. Authorize Opriven in ServiceNow

   Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in ServiceNow and paste into Opriven.

3. Confirm the connection

   Once ServiceNow shows as connected, Opriven begins pulling from it during investigations. No further configuration is required.

#Permissions and access

Opriven connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.

All tenant data is processed in isolated environments. See security and compliance for details.